Support
- Service Warranty
- Privacy policy
- Shipping&Refund
Our goal is to offer you the best customer experience, no matter where you live. Every day, we deliver to thousands of customers across the world, ensuring that we provide the highest levels of responsiveness to you at all times.
- Shipping:
- Shipping logistics providers: DHL, UPS, TNT, FEDEX and EMS (usually)
- Processing time: All orders are shipped out within 48 hours of purchase. *Business Days Only
- Delivery Estimates:Within 7-12 days（Shipping times are only estimates and unfortunately, cannot be guaranteed.）
- Free delivery for all orders in USA.
- Note:
- 1. Please verify you have the correct shipping address on your order PRIOR to making payment as this is the address we will ship to.
- 2. When encountering with force majeure, the processing of orders will be delayed. Nevertheless, it is ensured that your order will be processed in a fast manner when weather permits.
- 3. We take every reasonable precaution to ensure that products are not damaged, If the item is damaged in transit, please immediately contact us at wuzhouxia@roidmi.com within 3 business days after receiving shipping.
- Orders Tracking：
- After your order has been successfully placed, you will receive an Order Acknowledgement email to confirm your order details. Once your item ships, you will receive a Shipment Confirmation email including your order number, the carrier's information, the date and time the order was placed, the status of the order, and package tracking numbers for items that have shipped.You can track your items on the carrier's official website 24 hours a day.
- 1.Please note, international shipping services do vary from country to country. To find out the exact services that are available, please put in your full address at check out.
- 2.Shipping internationally does mean that you may be required to pay customs and import taxes. All international customers are responsible for the customs rates within their own country. For further information, we recommend contacting your local customs office.
- Return Policy
- We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
- To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
- To start a return, you can contact us at service@roidmi.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
- We will provide the return shipping label with the item.
- You can always contact us for any return question at service@roidmi.com.
- Damages and issues
- Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
- Exceptions / non-returnable items
- Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.
- Exchanges
- The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
- Refunds
- We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method for the full amount. Please remember it can take some time for your bank or credit card company to process and post the refund too.
- Shipping and return E-mail
- service@roidmi.com